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  Public Ticket #1270193
section ID not working
Closed

Comments

  • sebastiangabor started the conversation

    Hi,

    I added a section id called top for a row in Visual Composer.

    I'm trying to link it now with the button from the header "Learn more" but it doesn't. When I click on it, nothing happens, however if I click right and open it in a new tab it works. I see this is caused from a js file that is stopping this automated scroll.

    Can you help me in solving this issue?

    Many thanks!

  •  94
    8 Guild replied

    Hi,

    Sorry for the delay. We had some issues with Ticksy for the last week. Please provide you WP Dashboard and FTP credentials so we can check.

    In case if you can't provide FTP access please enable DEBUG mode and error logging:

    Add these lines to your wp-config.php. This code will create file debug.log in your wp-content folder.

    ini_set('display_errors', 0);
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);
    define('SCRIPT_DEBUG', true); 

    After that please install this plugin https://wordpress.org/plugins/wp-log-viewer/ so I can check the log for errors. This may be more comfortable and quickly than sending files via the Ticksy.

    NOTE: don't forget to use a "Private Reply" option as this is a public ticket.

    Regards,

    8Guild Team